On August 2, 2025, at around 14:00, I logged into my Bitexen account and was shocked to see that all of my cryptocurrency balances had been reset to zero. I had not accessed my account for several months prior to this, so there were no recent activities from my side. Strangely, the list of coins in my account still appears, but each one now shows a zero balance.
I have not made any transactions, and when I checked my transaction history, there were no unauthorized movements or unfamiliar activities recorded. My account is also protected with two-factor authentication (2FA), so I find it unacceptable that my balances could simply disappear without explanation.
I request that Bitexen immediately investigate this issue, restore my missing balances, and provide a clear explanation of how such an incident could occur despite 2FA protection. Users must be able to trust that their holdings will remain safe and accessible at all times.
For several months now, all of my cryptocurrency and ₺ balances in my Bitexen account have been showing as zero. This issue appeared suddenly and has persisted despite my repeated attempts to get it resolved. I have sent multiple emails to Bitexen’s support team explaining the problem in detail, but...
On June 15, 2025, all of my Doge, Waves, and XEM coins were withdrawn from my Bitexen account without any notification or request from me. I did not receive any alerts about a login from another device, a password change, or any other security warning. This transaction happened entirely without my k...
I recently logged into my Bitexen mobile app account after a long period of inactivity and was shocked to find that my entire balance—consisting of Luna, LUNC, and Bitexen tokens—had completely disappeared. I had not made any trades, withdrawals, or transfers during this time. My account was active,...
I had Exen, ETH, and BTC coins in my Bitexen account. As of 15/06/2025, without placing any orders, the total value in my account appears to have been reduced to nearly zero. I double-checked my transaction history and saw no withdrawal or trading activity initiated by me. This makes the situation e...
I have been saving various tokens and cryptocurrencies in my Bitexen account for years, checking my balance every three to four months. Today, when I logged in, I was shocked to see that my entire account had been reset and all of my funds had been withdrawn without my permission. This was not the r...