For several months now, all of my cryptocurrency and ₺ balances in my Bitexen account have been showing as zero. This issue appeared suddenly and has persisted despite my repeated attempts to get it resolved. I have sent multiple emails to Bitexen’s support team explaining the problem in detail, but I have not received any correction, update, or even a proper response.
This prolonged inaction has left me unable to access or use my funds, causing significant frustration and uncertainty about the safety of my assets. As an exchange, Bitexen has the responsibility to ensure that account balances are accurate and accessible at all times.
I request that Bitexen immediately investigate the cause of my missing balances, restore all of my lost cryptocurrency and ₺ holdings, and provide a clear explanation of how this issue occurred and why it has taken so long to address. Users must be able to trust that their funds are secure and that support will respond promptly when problems arise.
I recently discovered that my entire crypto balance—worth around ₺6,000 and consisting of Bitcoin, Ethereum, and several altcoins—was wiped from my Bitexen account without any notice or authorization. I rarely use the account for active trading, but I do log in from time to time to check my balances...
On August 2, 2025, at around 14:00, I logged into my Bitexen account and was shocked to see that all of my cryptocurrency balances had been reset to zero. I had not accessed my account for several months prior to this, so there were no recent activities from my side. Strangely, the list of coins in ...
I am experiencing a serious issue with my Bitexen account. The money I had in my account has disappeared without any notification, explanation, or authorization from my side. I am shocked and frustrated by how such a situation could occur on a financial platform where users trust their funds to be s...
I recently logged into my Bitexen mobile app account after a long period of inactivity and was shocked to find that my entire balance—consisting of Luna, LUNC, and Bitexen tokens—had completely disappeared. I had not made any trades, withdrawals, or transfers during this time. My account was active,...
I have an account registered under the name Hazar K******* on Bitexen, and until about three months ago, I had an Elon coin balance worth approximately ₺500. One day, without any action or approval from me, my entire Elon coin balance suddenly disappeared, showing as zero in my account. During this ...