Payment Debited But Not Reflected On BillDesk

I made a payment through BillDesk to complete a bill transaction on January 14, 2026. The amount was successfully debited from my bank account, but the payment was not reflected on the merchant’s side, and the BillDesk page showed no clear confirmation. No transaction reference or confirmation email was provided, making it impossible to track the payment. I had to contact both the bank and the merchant, but neither could help, as the issue clearly occurred at the payment gateway stage. I request an immediate investigation, a clear transaction status update, and either the payment to be completed or the full amount to be refunded without further delay.