BillDesk failed to send payment receipt, how can I obtain a transaction confirmation?

If BillDesk failed to send your payment receipt;

• Contact BillDesk support and the merchant/bill issuer and explain that the payment was completed but no receipt was received
• Provide your transaction ID, bill/reference number, payment date/time, amount, and bank statement as proof

Ask them to;

• Verify the transaction status in their system
• Issue an official payment receipt or confirmation
• Resend the receipt to your registered email

If the problem persists;

• Keep bank statements, screenshots, and all correspondence
• Download transaction details from your bank/payment app as interim proof
• File a complaint on Xolvie to obtain confirmation and resolution