I purchased a Tefal TW7B62EA X-Trem Power Cyclonic Max Dust Bagless Vacuum Cleaner for ₺5,099.15 on 26.03.2025 via Beymen.com. The vacuum cleaner was delivered to me, albeit with a delay. When I tried using it, I noticed that the electric cable reel was broken. I contacted Beymen customer service and requested an exchange, but they informed me that they could only process a return, not an exchange. I asked them to relist the same product at the same price so I could reorder it, and after speaking with the relevant departments, they told me I could repurchase the product at the same price once my return was approved. Although it has been two weeks since my return was approved, I still have not received a refund and have been unable to reorder the product at the promised price. Despite calling and filing multiple complaints, my issue remains unresolved. As Beymen, you have no problem selling bags for ₺50,000–₺200,000, yet you fail to value your customers and instead cause them inconvenience. What kind of disgrace is this? I demand that my issue be resolved immediately—otherwise, I will escalate my complaint to all relevant authorities.
I contacted Dyson for repair service because my vacuum cleaner broke down. Before the product even reached their service center, I was charged ₺5,600. The service team later came to collect the vacuum cleaner, but since then, it has never been returned, and the entire process has turned into a night...
I purchased a Tefal TW7289 vacuum cleaner from Media Markt on September 28, 2024, for ₺5949. Additionally, I paid around ₺1699 for a device protection plan based on the salesperson’s insistence. However, the vacuum turned out to be a huge disappointment. Its suction power is non-existent, and it bar...
On September 6, 2025, I purchased a Tefal X-Force Flex 14.80 Aqua upright vacuum cleaner from Beylikdüzü Media Markt. Unfortunately, from the very first use, I encountered two serious issues. First, the blue-light floor cleaning attachment does not work properly on light surfaces such as thin rugs....
I bought a vacuum cleaner (Gen5) online from Dyson.com.tr on 20 March 2024. The amount (28,999₺) of the cleaner was charged to my credit card, but Dyson claimed that the transaction was not registered in their system. I was terrified for six days and called the Dyson Call Center countless times to u...
On 11.02.2024, I purchased a Tefal TY99F1 X-Force Flex 16.60 Animal vacuum cleaner for ₺20,000. When the product stopped working, I took it to the authorized service center on 30.11.2024, and they replaced the battery under warranty. Then, on 06.01.2025, when the rotating mechanism on the head stopp...
Comments