DPD Shipment to Germany Remains Stuck in Customs

On June 3, 2026, I handed over my shipment at the Yurtiçi Kargo Erkilet branch in Kayseri for delivery to Germany, addressed to s**a **, with waybill number 0000280078762364 and DPD package number 20162000056502. I was informed by SMS that the estimated transit time was 5 business days. However, despite the passage of several days, my package still has not moved, and I cannot see any progress in the tracking system.

When I contacted the branch and the relevant representatives, I was repeatedly told that my shipment was “in the customs process.” However, I have not been given any clear explanation as to why the customs process is taking so long or when it is expected to be completed. The recipient in Germany is still waiting for the package, and I am being put in a very difficult position because of the delay.

I request that Yurtiçi Kargo and DPD urgently expedite the processing of my shipment, provide a clear explanation as to why the package has been held for so long, and give me accurate and up-to-date information about its current status and expected delivery.