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Requesting a Refund Following a BetterMe Membership Cancellation

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July 14, 2024 11:16 pm
337

I purchased a one-time membership from the BetterMe app and subsequently canceled my subscription. Despite the cancellation, my credit card was charged today. I request a refund of my money. On 07/14/2024 at 19:18:41, a charge of ₺252.00 was made under iyzico*betterme - dancing. Approval code: 027851. I want my money refunded. This is unacceptable. If I do not receive a response, I will file a complaint with the Consumer Arbitration Committee. I demand the cancellation of my membership and a refund of the unauthorized charge. If not resolved, I will take legal action.

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July 14, 2024 10:57 pm

I purchased a one-time membership from the BetterMe app and subsequently canceled my subscription. Despite the cancellation, my credit card was charged today. I request a refund of my money. On 07/14/2024 at 19:18:41, a charge of ₺252.00 was made under iyzico*betterme - dancing. Approval code: 027851. I want my money refunded. This is unacceptable. If I do not receive a response, I will file a complaint with the Consumer Arbitration Committee. I demand the cancellation of my membership and a refund of the unauthorized charge. If not resolved, I will take legal action.

July 15, 2024 2:45 pm (15 hours after complaint)

Hello! Thank you for contacting us. We are willing to assist every user with any request and are happy to provide you with all the information regarding the situation. Please check your email inbox and get back to us when you are available! Best regards, BetterMe Team

July 24, 2024 3:52 pm
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