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Nurullah is very satisfied with the result
Resolved

Canceling Unauthorized BetterMe Membership and Requesting ₺350 Refund

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Nurullah
December 16, 2024 4:58 pm
149
Nurullah's Thank You Message
“They really reached out via email. They understood the problem I was experiencing, provided a solution, and issued a refund. Their response and the communication from customer service made me happy. Thank you...”

I recently discovered an unauthorized charge of ₺350 from BetterMe via Iyzico on December 13, 2024. This transaction was made without my consent or knowledge. I have already contacted my bank to address the issue, but I also expect BetterMe to process my refund promptly.

If there is an active membership linked to my account without my approval, I request it to be canceled immediately to prevent further charges. I demand an urgent resolution and a full refund of the unauthorized amount. Please respond to this matter as soon as possible to avoid any further escalation.

December 18, 2024 1:29 pm (1 day after complaint)

Hello! Your request has been reviewed and addressed appropriately. Please check your email inbox. If you have any other questions or requests, we are ready to assist you. Best regards, The BetterMe Team

Nurullah
Nurullah
December 18, 2024 3:25 pm

They really reached out via email. They understood the problem I was experiencing, provided a solution, and issued a refund. Their response and the communication from customer service made me happy. Thank you...

December 18, 2024 9:03 pm

Hello, It was a pleasure for us to respond to your request. If there is any other matter we can assist you with, please let us know. Have a nice day!

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