5
Resolved

No Refunds for BetterMe Workouts!

February 21, 2024 1:00 PM2,913
Emma's Thank You Message
Thank you for quick resolution

I made a purchase, and then I found that the workout plans don’t meet my personal goals and it was long and exhausting. So, I contacted the help center and sent them an email. They claimed that no purchase was found with my Apple account and they asked for the last 4 numbers of the credit card. I couldn't understand why they were asking for the credit card, so I canceled the subscription and I will never use it again. Waste of time and money.

1 Support
February 21, 2024 1:04 PM (4 minutes after complaint)

We are sorry to hear about your experience. It sounds frustrating to encounter discrepancies between the workout plans and your personal goals. Asking for the last 4 numbers of your credit card is a standard procedure to verify purchases. We have replied to your email and addressed your request. Kind regards, Team Betterme

Emma
February 21, 2024 2:48 PM

Thank you for quick resolution

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