Disappointing BetterMe App Cancellation Policies
I signed up for the Betterme app, and my card was charged. Later, I found out that if I don't cancel my subscription, they will take money out of my account without my permission. I wish they had told us about this sooner. I don't want them to take money out of my card every month, and I want to cancel the subscription right now. There is no phone number to call for help, which makes me feel helpless. I've sent 12 emails, but I haven't heard back. They just told me that my subscription is active, but I can't stop it. Their app doesn't even show the details of my subscription. I demand a fast cancellation of my membership.
My membership has been canceled. Thank you very much, not to the company, but to you and your attention.
Hello! We are always pleased to assist our customers and provide them with the best possible solution. Please feel free to contact us as soon as possible to indicate that you have filed a complaint on Sikayetvar, or alternatively, provide us with your email address. It would be greatly appreciated. Best regards, The BetterMe Team
Hello. Thank you for this comment. To avoid any confusion, we share details about automatic renewal before the first payment. This information is also included in the purchase confirmation letter. It helps users cancel the subscription before the renewal if it's needed. We are truly sorry that it caused the confusion. We are pleased that the situation has been resolved. Please let us know if there is anything we can help you with. Kind regards, team BetterMe
"Etmiyorum" translates to "I am not doing" or "I do not" in English.
Did you GET refund for the unwanted charges? I am having the same issue right now.