I am extremely frustrated with the lack of response and assistance I have received from BetterMe app's customer service and legal support teams. On April 16th, a charge was deducted for the renewal of my subscription. Immediately, I contacted customer service requesting a refund, citing my rights as a citizen of the EU. I was instructed to cancel the subscription through the app panel, which I promptly did, and to provide a screenshot confirming the number of completed workouts, as per their terms and conditions for refunds based on dissatisfaction and expected results after a certain number of sessions. I provided the requested screenshot as evidence that I fulfilled this requirement. Since then, I have not received any response from either the customer support or legal support teams. This lack of communication has left me feeling ignored and disregarded. I urge the BetterMe app to address this matter promptly and provide a resolution. I expect acknowledgment of my complaint and a refund of the unauthorized charge as per my rights and their own policies.
I’m very frustrated with the BetterMe app. I originally downloaded it just to try a one-month exercise program and paid for that single month. I didn’t use the program after that, and I definitely didn’t authorize any ongoing subscription. But I recently discovered that BetterMe has been continuousl...
I’m experiencing serious issues with BetterMe regarding unauthorized charges and membership cancellation. Despite multiple attempts, I’ve been unable to cancel my subscription, and the company continues to charge my card without my explicit permission. Every month, I see a payment deducted, even th...
I am very frustrated with the BetterMe app, which has been charging me every single month for over a year, despite canceling my subscription long ago....
I subscribed to BetterMe for one month but never used the app. On September 14, I canceled my subscription, yet charges have continued to be deducted from my card. This is completely unacceptable, as charging a canceled account is both unfair and misleading. I demand an immediate refund for all una...
I last used the BetterMe app about two months ago. At that time, I had signed up for only a 1-week subscription, which I canceled properly before it could renew. Despite having no active membership, I was shocked to see that they’ve charged my card again. I haven’t used the app since and I’m not sa...
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