BetterMe Charged Me After Subscription Cancellation Without Any Notifications

BetterMe Charged Me After Subscription Cancellation Without Any Notifications
BetterMe Charged Me After Subscription Cancellation Without Any Notifications
BetterMe Charged Me After Subscription Cancellation Without Any Notifications
BetterMe Charged Me After Subscription Cancellation Without Any Notifications
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Constanza
September 13, 2024 4:26 am
198

I am being misled by BetterMe. I canceled my subscription, and the app no longer appeared in my subscriptions on the App Store, not even in the inactive apps. However, today I discovered through my credit card that they have been charging me every 3 months since March 24. They never sent any emails regarding renewal periods or charges during these months. I have proof, as today's charge was the latest, and I received nothing from them, not even in my spam folder in the past 15 days. There have been 3 charges of over $40 each. This feels very shady and far from transparent. I demand transparency and a full refund of my money. I had to block my credit card and request a new one to prevent further unauthorized charges. I want my money back and will be consulting a lawyer. I advise others to do the same.

September 19, 2024 2:07 pm (6 days after complaint)
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