BetterMe Charged Me After Subscription Cancellation Without Any Notifications

BetterMe Charged Me After Subscription Cancellation Without Any Notifications
BetterMe Charged Me After Subscription Cancellation Without Any Notifications
BetterMe Charged Me After Subscription Cancellation Without Any Notifications
BetterMe Charged Me After Subscription Cancellation Without Any Notifications
+1
September 13, 2024 4:26 AM205

I am being misled by BetterMe. I canceled my subscription, and the app no longer appeared in my subscriptions on the App Store, not even in the inactive apps. However, today I discovered through my credit card that they have been charging me every 3 months since March 24. They never sent any emails regarding renewal periods or charges during these months. I have proof, as today's charge was the latest, and I received nothing from them, not even in my spam folder in the past 15 days. There have been 3 charges of over $40 each. This feels very shady and far from transparent. I demand transparency and a full refund of my money. I had to block my credit card and request a new one to prevent further unauthorized charges. I want my money back and will be consulting a lawyer. I advise others to do the same.

September 19, 2024 2:07 PM (6 days after complaint)

Hello! Thank you for your feedback. Please be kindly informed that BetterMe is an honest and transparent company. There are two options to subscribe to our service: via the website and App/Play Store. If you purchase our product via the website, the BetterMe subscription will not reflect in your phone settings/Google account. As we can see, our BetterMe team successfully solved your issue. Please let us know if there is anything we can help you with. Kind regards, team BetterMe

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