Canceling BetterMe Membership & Unwanted Charges

Ebtl
BetterMe
March 13, 2024 6:09 AM1,819

I would like to cancel my BetterMe subscription. I had already purchased a one-time program, but 10 days ago, two attempts were made to charge me for different amounts. If I have any memberships, I want them terminated. There is no way to cancel your membership on the Play Store. The app itself does not display any memberships that I can cancel. Despite this, several efforts were made to remove funds.

BetterMe
March 13, 2024 10:31 AM (4 hours after complaint)

Hello Ebtl F.! Thank you for sharing your complaint. Your request has been appropriately investigated and addressed. Please check your inbox and respond when you have a free moment. If you have any other questions or requests, we are ready to assist you. Sincerely, BetterMe Team

BetterMe
March 14, 2024 11:31 AM

Hello! Thank you for your comment. There is an option to cancel a subscription directly in the app (More → Manage Subscription) or by contacting our support team. We are always glad to help and find a solution together. Kind Regards, betterme

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Two Months of BetterMe App Unauthorized Charges and Failed Cancellations

Gülşen
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September 30, 2023 2:07 AM2,412

"BetterMe has been deducting money from my account for three months, but I haven't been using the app at all. I've been sending emails for three months, but my membership hasn't been canceled. Nobody has been helpful. Today, they deducted money from my account again, even though I don't use the app. I want my money back, and I want my membership canceled. BetterMe is not providing any assistance, and there's no option to cancel within the app. Very disappointing."