Ayşe is very satisfied with the result
Resolved
BetterMe Charges $31 Without Notification
Ayşe
November 15, 2025 1:49 am
202"I realized it late, but the issue was resolved quickly. Thank you for everything."
I Report Unauthorized Charges On BetterMe After Subscription Cancellation
Merve
June 28, 2025 4:47 pm
101
On 2025-07-02, I noticed that the BetterMe app has been charging my card for several months despite canceling my subscription shortly after purchasing a one-month plan. I initially subscribed for one month, paid for it, and canceled promptly to avoid further charges. However, despite having no active subscription, recurring charges have continued to appear on my bank statement.
I have contacted your support but have not received a clear resolution. This situation has caused financial distress and frustration as I trusted your platform to handle cancellations properly. I never authorized any further payments beyond the first month.
I explicitly request a full refund for all unauthorized charges and confirmation that my account is permanently unsubscribed. My email address is m*********@hotmail.com.
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