BetterMe Charged Without Notice After Subscription Ended—Refund Request Ignored

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Edanur
December 04, 2024 4:00 pm
99

I purchased a 4-week plan from the BetterMe app for ₺179. I assumed the subscription would end automatically after the 4 weeks, so I didn’t cancel it. However, my account was charged ₺350 without any prior notification about the renewal or the price increase.

I requested a refund, but I have received no response. To protect my personal information, I clicked on "delete personal data" in the app, but this action ended up deleting my entire account. Now, I can’t even access the app I paid for.

BetterMe, I demand an immediate refund and an explanation for these unauthorized charges. If this issue isn’t resolved promptly, I will take legal action to recover my money.

December 12, 2024 3:20 pm (7 days after complaint)
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