Brand Overview: Calm
Calm is a digital wellness and mindfulness platform focused on sleep, meditation, relaxation, and mental well-being. Its services include the Calm app, Calm Health, and Calm Sleep, with content available globally through mobile devices and the web.
Contact Info
Customer Support Email: [email protected]
Phone: Calm does not provide a customer service phone number. Its support team operates through email and its online Help Center.
Press Email: [email protected]
Industry and Operations
Calm operates in the digital wellness, mindfulness, meditation, and sleep-support industry. The company provides free and paid content through its apps and website, with Calm Premium unlocking its broader library of meditations, Sleep Stories, music, and masterclasses.
- Guided and timed meditation sessions
- Sleep Stories and sleep-focused content
- Relaxation music and soundscapes
- Mindfulness and stress-management programs
- Masterclasses and wellness content
- Calm Health for eligible organizations and health-plan members
- Calm Sleep with sleep tracking and personalized sleep tools
- Free and paid subscription options
User Sentiment
User feedback includes positive experiences with Calm's meditation, sleep, and relaxation content, while recurring complaints focus on subscriptions, billing, account access, and technical problems. Common support cases also involve Premium content remaining locked after payment or subscription activation.
- Unexpected subscription renewals or charges
- Difficulty canceling subscriptions or free trials
- Refund requests and billing disputes
- Premium content remaining locked after payment
- Subscription missing from the user's account
- Login, password, and account-access problems
- App crashes, loading problems, or technical issues
- Problems redeeming organization-provided Premium access
Share Your Experience
If you have experienced a subscription, billing, refund, account, Premium-access, or technical issue with Calm, share your experience on Xolvie to help other users understand common problems and available support options.