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Calm

Calm Logo
Calm

Complaints

4 complaints
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Fraudulent Charge By Calm App

I started a free trial for the Calm app through the Google Play Store on my Android phone on 16 September, expecting not...

Calm Keeps Charging Me Every Year Despite Canceling My Subscription

February 12, 2025 9:23 AM29

Based on a stellar recommendation from a close friend who found it useful for anxiety, I signed up for Calm. With its me...

Calm Ignored My Refund Request After Charging Me Despite Trial Cancellation

February 11, 2025 9:39 AM40

Thinking it would be a decent opportunity to investigate their offerings, I registered for Calm's 7-day free trial. I re...

Calm Charged Me After Skipping the Free Trial and Ignored My Refund Request

February 9, 2025 2:26 PM35

I registered for Calm, wanting to test their one-week free trial. They need credit card information to access it, hence ...

Brand Overview: Calm

Calm is a digital wellness and mindfulness platform focused on sleep, meditation, relaxation, and mental well-being. Its services include the Calm app, Calm Health, and Calm Sleep, with content available globally through mobile devices and the web.

Contact Info

Customer Support Email: [email protected]

Phone: Calm does not provide a customer service phone number. Its support team operates through email and its online Help Center.

Press Email: [email protected]

Industry and Operations

Calm operates in the digital wellness, mindfulness, meditation, and sleep-support industry. The company provides free and paid content through its apps and website, with Calm Premium unlocking its broader library of meditations, Sleep Stories, music, and masterclasses.

  • Guided and timed meditation sessions
  • Sleep Stories and sleep-focused content
  • Relaxation music and soundscapes
  • Mindfulness and stress-management programs
  • Masterclasses and wellness content
  • Calm Health for eligible organizations and health-plan members
  • Calm Sleep with sleep tracking and personalized sleep tools
  • Free and paid subscription options

User Sentiment

User feedback includes positive experiences with Calm's meditation, sleep, and relaxation content, while recurring complaints focus on subscriptions, billing, account access, and technical problems. Common support cases also involve Premium content remaining locked after payment or subscription activation.

  • Unexpected subscription renewals or charges
  • Difficulty canceling subscriptions or free trials
  • Refund requests and billing disputes
  • Premium content remaining locked after payment
  • Subscription missing from the user's account
  • Login, password, and account-access problems
  • App crashes, loading problems, or technical issues
  • Problems redeeming organization-provided Premium access

Share Your Experience

If you have experienced a subscription, billing, refund, account, Premium-access, or technical issue with Calm, share your experience on Xolvie to help other users understand common problems and available support options.