Expecting a professional experience, I set up a coaching session through Betterup for a coworker, but it turned out to be a terrible hassle. Neither of us got an apology nor a justification; the session never took place. Betterup still billed my credit card even though my clear directions were not to charge me for the missing session. My credit card company repaid me after contesting the charge, but the matter did not stop there. Betterup began monthly charging me for a subscription I never approved of. Their support system was not working when I tried to fix the problem, hence I just received automated messages. To exacerbate the situation, they advised paying a coach to assist with the problem—at extra cost. I am rather letdown by this lack of responsibility and openness.
I had high hopes for BetterUp but ended up feeling disappointed. My coach was okay, but the materials and assignments didn’t help me make any real progress. The biggest frustration was the subscription model and short session lengths. The 30-minute sessions felt rushed and didn’t allow time to fully...
For some time, I have been using BetterHelp for treatment; but, my most recent experience truly let me down. Technical problems on their end caused me to miss a planned session; I contacted their support team in hopes they would fix things. Rather, I received a lot of copy-paste responses utterly la...
Beyond annoying, BetterHelp has charged me twice for weeks when I skipped therapy sessions. I was merely requesting a refund for one of those weeks; nothing else. I contacted both via email and phone, and all I received in response—what felt like automated answers stating I would get a credit? That ...
BetterUp disappointed me so much that I started to doubt their ethics and methods. The first sales contact sounded more like a hard-sell for a subscription service than like a discussion about tailored coaching. The representative was so aggressive that I felt as though I was under pressure to purch...
Even though I canceled my Meetup+ monthly subscription right away and didn't use the program, I still had to pay $9.99. I asked for a refund, but Meetup said no right away. They said their policy doesn't allow refunds for monthly plans. The trouble is, they don't tell you that right away. When you c...
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