On November 28, 2025, I purchased a blue hoodie (Ref. 7369/190/400) from Bershka. I bought this item during the November... sales, but it wasn’t shipped until nearly a month later, via a shipping company called Cargo X. The courier company tried to call me only once, around December 13, 2025. I wasn’t
On November 29, I ordered a puffer jacket from Bershka’s official website. When I later wanted to return the item, I was... provided with a return barcode, but I was informed that I could not complete the return on December 16 because the barcode had expired. I then requested a new return barcode, but
When my box arrived, I was surprised to see that they had sent a totally different item—a long coat in another color—aft...er ordering a cropped jacket from Bershka. The label tag still says "cropped jacket," which further muddies matters. After spending about an hour back and forth with the chat agent
I ordered a puffer jacket from Bershka online, but it arrived with a torn pocket and the back all bunched up, just like ...in the photos. It feels like they sent a previously worn and damaged item. It’s disappointing to pay for something that arrives in such poor condition. I expect Bershka to address
Hello, I made a purchase on 03.01.2024 from the Bershka store as soon as their campaign started. I had a total of 13 ite...ms in my basket. Once the order was placed, a confirmation email was promptly received, and the required visuals will be attached. Regrettably, a mere day after receiving confirmat
My order is delivered late than the delivery date. I have been dealing with the disgrace of the cargo company for days (...I filed a cargo complaint in one day for this), plus the order is delivered incompletely. From now on, I entered companies that I would never shop with. What is this, you can't eve
Sending the wrong product is just not cool—Bershka, you got my order all twisted. They've got the right size in the syst...em, but nope, they decide to ship something else. Why leave us hanging? Just do a simple refund, let me grab the right thing at the proper price, and don't pin your employees' mist
