Bershka Puffer Jacket Arrived with Torn Pocket and Worn Look

I ordered a puffer jacket from Bershka online, but it arrived with a torn pocket and the back all bunched up, just like in the photos. It feels like they sent a previously worn and damaged item. It’s disappointing to pay for something that arrives in such poor condition. I expect Bershka to address this issue promptly and provide a solution.












