I placed an online order with Bershka, and before I could receive it, I received an email stating that my order had been delivered and returned for a refund. I was shocked to learn that my package was given to someone else who returned it without my knowledge. This is a grave violation of both consumer rights and data privacy. When I contacted customer service, they claimed the store staff had marked it as returnable upon delivery without my consent, saying it was due to possible product issues. How can a store employee make such a decision about my package without my approval? It's beyond comprehension. This incident raises serious concerns about personal rights and data protection. I'm lodging a complaint against the manager of Bershka's Adana Optimum store and the staff member responsible for this act. I demand that my product be returned to me, and if necessary, I'll explore all legal avenues, including consumer rights and other legal actions, until I get my rightful resolution.
I placed an order from Bershka on May 26. My order has been in the "shipped" stage for more than a month. I talked to customer service almost every day, they said they created a request. In another call, they said my cargo was lost and created a new order request. When I called again today, I learne...
I am extremely disappointed and frustrated with Bershka's lack of customer service and refusal to provide a refund. On January 4th, I purchased products from Bershka and returned them on January 13th, however, I have yet to receive my refund. The problem is that Bershka gave me two different codes a...
Three days ago, I received an update that the product I purchased from Bershka was out for delivery with Birgün cargo. However, by the end of the day, I was shocked to receive a response stating "out of region - return." Despite spending an hour on the phone over the weekend trying to reach the carg...
I ordered a product from Bershka's mobile application. When my product exceeded the estimated delivery time, I contacted customer service. I chose to have my product delivered to the store. And my product was returned to the warehouse due to the store's address change. I still view it as sent from t...
On October 29, 2025, I ordered a men’s leather jacket for $59 at the Bershka store in Adana Optimum. My order number is 40247642969. On October 30, I was told the item had shipped, but 13 days later it still hasn’t been delivered. During this time, I called the store 4–5 times and visited twice. Eac...
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