Bershka Order Stuck in “Processing” For Weeks – No Delivery Update

On August 24, 2026, I placed an order via the Bershka mobile app in Turkey for two Baggy Flared Jeans and one Textured Henley T‑Shirt, with order number 40384816862. According to the app, the order status appears as “Shipped”, however I have still not received any delivery even though more than a week and a few days have passed since the order date. Despite the status showing as shipped, no courier has contacted me and no package has been delivered to my address. I reached out to Bershka regarding this issue but have not received any reply so far, which has increased my frustration as I have paid for products that I still do not have. I request that my order be urgently located and delivered to me without any further delay. If delivery cannot be completed promptly, I expect a full refund of the amount I paid for this order.