On October 12, 2024, I made a purchase through the Bershka app using a provided discount, but my order was canceled on October 14. I placed a new order the same day, but it was canceled again. Bershka did not restore the discount, and to make matters worse, they deleted my account without my knowledge or consent.
I am requesting immediate assistance in resolving this issue. I expect the discount to be re-applied and my account restored. This situation is unacceptable, and I need a resolution as soon as possible.
On October 12, 2024, I placed an order with Bershka, which was canceled on October 14. I placed a second order afterward, but it was also canceled, and Bershka deleted my account without my permission or knowledge. My refunds have not yet been processed, and the discount I used has been wasted. I a...
I placed an order with Bershka on September 5, 2024, but for some unknown reason, my order was canceled after I had already paid for it. Despite the cancellation, I haven’t received a refund, and I’m unable to contact Bershka customer service for any updates. This is extremely frustrating, and I hav...
On June 26, 2024, I placed an order through the Bershka app on the first day of their sale. The order was confirmed the same day or the next day. About 10 days later, I received an email stating that my order was being prepared. Today is July 15, 2024, and my order of three items has been canceled w...
I placed an order with Bershka, only to find that they canceled it without any explanation and then closed my account. Now, I can't even access my account, and my refund still hasn’t been processed after four days. This lack of communication is incredibly frustrating—I’ve emailed customer service mu...
I recently placed an order through the Bershka mobile app on 05.01.2023 for order number 40089955903, and yet 13 days later, I still hadn't received my package. On 17.01.2023-22:21, Bershka sent me an email informing me that my order was canceled, with no explanation as to why it was not delivered i...
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