I purchased a Beko washing machine just one month ago, but it has not been heating water since day one. I’ve had the service team visit four times, yet each time they claim there’s no issue with the machine. Despite their assurances, the problem persists, and the main unit still does not heat water.
To make matters worse, I was contacted by Arçelik today and told they would not accept the return of the machine. I’ve called customer service repeatedly and visited the store where I bought the machine, but I’ve gotten nowhere. This situation is unacceptable. I expect an immediate resolution, whether through repair, replacement, or a full refund. Please address this issue promptly.
I recently bought a brand new Beko washing machine that is only a month old, but it makes a lot of noise when it is in use. I had to call for service three times, and each time they said the machine was okay. I even recorded a video that clearly shows the machine is faulty, but the authorized Beko s...
I purchased a Beko washing machine at the beginning of January, and I’ve been deeply disappointed from the start. The machine is extremely noisy during operation, and what’s worse, it doesn’t clean the clothes properly. For a brand like Beko, this performance is unacceptable. I’ve had the service t...
I purchased a Beko washing machine just four months ago, but it has been malfunctioning from the start. A 1.5-hour wash cycle takes up to 4 hours, and most of the time, the machine fails to spin properly. I have called Beko service three times, yet they still claim there is no issue with the machin...
I bought a Beko washing machine four years ago, and it has had constant problems since day one. I have called customer service multiple times, requested repairs, and even asked for a replacement, but Beko refuses to replace their defective product. Instead of acknowledging the issue, they replaced ...
My experience with Beko’s so-called customer service and authorized service has been nothing but a disappointment. On May 22, 2025, when the authorized service team came to install the washing machine, they noticed a dent on the front of the machine upon opening the package. They left the house with...
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