My experience with Beko’s so-called customer service and authorized service has been nothing but a disappointment. On May 22, 2025, when the authorized service team came to install the washing machine, they noticed a dent on the front of the machine upon opening the package. They left the house without giving further information. When we called the service again, they said no record existed and created a new one. The next team that arrived claimed the issue wasn’t their responsibility and left. I requested another service appointment, and despite taking time off work to be home at the scheduled time, no one showed up. When I contacted customer service, they told me they don’t provide service during that hour—so I ended up losing both my time and a day of work for a service that didn’t happen. We made yet another request, and on May 30, 2025, a team finally came, took a photo, and left. It’s been eight business days since then, and I haven’t received any updates. It’s been nearly a month, and I still can’t use my washing machine at home. Beko–Arçelik has been a complete regret—no one takes responsibility for the product or follows up on the issue.
I have been using a Beko washing machine for about 8–10 months, and during this time I have faced nothing but problems: After just 1 month, the main board was replaced, but the issue was not solved. At 3 months, the display board was replaced, yet the problem persisted. By the 5th month, the mach...
I purchased a Beko washing machine at the beginning of January, and I’ve been deeply disappointed from the start. The machine is extremely noisy during operation, and what’s worse, it doesn’t clean the clothes properly. For a brand like Beko, this performance is unacceptable. I’ve had the service t...
The dishwasher I purchased from Beko was installed on 12-12-2024. Despite being a brand-new product, the side panels were dented and damaged. Even though the authorized service unboxed and installed the dishwasher themselves, they are refusing to replace it with a new one. I have called the call cen...
I purchased a Beko washing machine two years ago, and in that time, I have had to replace the drum twice. Despite these replacements, the machine still leaves stains on clothes, and I have had to call for service multiple times. Most recently, a technician visited my home four days ago and informed...
I purchased a Beko washing machine just one month ago, but it has not been heating water since day one. I’ve had the service team visit four times, yet each time they claim there’s no issue with the machine. Despite their assurances, the problem persists, and the main unit still does not heat water....
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