I have been experiencing problems with my 9630 kex model refrigerator, which I bought from the Beko store in Sancaktepe about 3-3.5 years ago, for the last 6-7 months. At first, they told me there was no problem when I contacted the customer representative. My service process started 3 weeks ago. They changed important parts like the card, compressor, motor. Every day I'm being told that a new part has been changed and new problems have arisen. The financial loss I have experienced from the lack of a refrigerator during this process is inestimable. For the past week, I only have my backup fridge, and I only got it after great insistence. No matter how the product comes to me, if so many parts have been changed, it will definitely cause problems in the future. Since they did not respond after responding to my previous complaint, I decided to make a new complaint. Please stand behind your brand and make a product change. As someone who barely got one of the best and most expensive models of that period, I don't want to be victimized. Knowing the volume of your brand, I want to believe that you won't let me down in this matter.
On December 3rd, 2022, I got a new refrigerator from Beko, but it failed after only three months of use. I contacted Beko for assistance, and they advised me that the refrigerator needed to be replaced, but they also asked an additional 8,000 Turkish Lira. Because I was unwilling to pay the addition...
Hello. After using my old Bosch refrigerator for 30 years, it started breaking down. In December 2024, based on recommendations that Beko is a good brand, I purchased a new refrigerator from the authorized Beko dealer in Yozgat Merkez. Since then, I’ve been extremely disappointed. My vegetables and...
I've never experienced such poor service as I have with Beko Bahçelievler. On July 11, 2024, they replaced the motor in my non-functioning refrigerator, charging me ₺7,500. If only that had fixed it! They said the fridge would cool within 24 hours, but after three days, there was still no sign of li...
I bought a 720-liter refrigerator from Arçelik for ₺4,500 four years ago, but it just stopped working. The topmost section of the refrigerator stopped cooling, causing all of my products to deteriorate. I phoned for service 25 days ago, and they changed a part. However, the problem persisted, and my...
Dear Beko, I have always trusted your brand for its reliability and quality, which is why almost all my home appliances—including two TVs, a washing machine, a dishwasher, a freezer, a NoFrost refrigerator, an air conditioner, and an oven—are Beko products. However, I am now facing a serious issue ...
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