On 15.11.2025, I purchased a Beko 970477 refrigerator from a Beko authorized dealer for ₺33,000. Following the installation and before plugging the appliance into the power outlet, I identified visible scratches and dents on the product. The delivery of a defective item sold to me as brand new is wholly unacceptable and has caused significant dissatisfaction. Upon detecting the issue, I immediately initiated a return/exchange request and was given an appointment date of 20.11.2025. However, no personnel arrived on the scheduled date, and the appointment was unilaterally canceled without any notification. I later learned that my request had been incorrectly recorded as pertaining to a washing machine instead of the refrigerator in question, which resulted in the mishandling of the entire process. Due to the delivery of a damaged product, the failure to honor the scheduled appointment, and the erroneous registration of my service request, I have been materially and procedurally aggrieved. I therefore request the immediate inspection of the refrigerator and demand either its replacement with a brand-new, undamaged unit or a full refund of the ₺33,000 paid for the product. I will attach supporting photographs to document the condition of the appliance. I respectfully expect that this matter be resolved promptly and without further delay.
On April 2, I purchased a Beko refrigerator and dishwasher, and I requested that they be delivered to my new address on October 24. I also paid an additional ₺4,500 for the delivery fee by credit card. The total cost of the products was ₺47,700, so I paid ₺52,200 in total. I had my invoice issued on...
I have a serious complaint about my purchase of a Beko washer and fridge from the Sultanbeyli Evseren store in 2022. I purchased a package that included an oven, stovetop, hood, dishwasher, Beko 7150320200 BK 9121 EY washer, and a Beko 970505 EB refrigerator, and it was delivered to my home. They sa...
About one year ago, I purchased a Beko refrigerator model 983628eb7281620211 from Kılıçlar Mobilya, Bahçeyolu Cad., Esenyurt, Istanbul. From the very beginning, the appliance showed clear manufacturing defects—small pinhead-like spots visible on its surface. I reported this both to the store and to ...
On April 17, 2025, I purchased a refrigerator from the authorized Beko dealer in Çerkezköy, Tekirdağ. At the time of purchase, I clearly stated that I needed a model with a left-hinged door. I chose the product after confirming this need, and I was told that the information had been noted during the...
Due to the issues I have experienced with the Refrigerator (670514 Eİ), Washing Machine (CM9142 BMG), and Dishwasher (BM 11042 I WF) products I am using, the Beko authorized service personnel from Gürpınar conducted checks on 21.03.2025, and a return/exchange process was initiated for all three prod...
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