4
Ufuk is satisfied with the result
Resolved

Beko Crystal 9 985 65-inch TV Software Malfunction

Beko Crystal 9 985 65-inch TV Software Malfunction
Ufuk
September 07, 2023 8:46 pm
48
Ufuk's Thank You Message
“In my opinion, it took a while, but I'm glad it finally reached a solution.”

I bought a Beko Crystal 9 985 65-inch TV only 6 months ago, and I'm already kicking myself because of a software problem. This experience has taught me the value of thoroughly researching my purchases. The TV, which is always connected to Wi-Fi, has failed to update its software, resulting in persistent software glitches. It's frustrating that, despite the fact that a solution should be readily available, I find myself running in circles, waiting for software updates to arrive from Samsun to Ordu. Such inefficiencies are simply unacceptable in this day and age of online systems. Beko and Arçelik, you've made me doubt your product's quality. I've been a long-time customer, and I don't want this incident to shake my faith in Beko's reputation for dependability. It's past time to fix this software problem.

September 08, 2023 10:17 am (13 hours after complaint)
Ufuk
September 10, 2023 10:29 am

Even though it took longer than I thought, I am pleased that a solution was provided. Thank you...

Ufuk
September 10, 2023 9:05 pm

In my opinion, it took a while, but I'm glad it finally reached a solution.

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