Error 116 Is Preventing Access To My BDG Game Account

I have been using the BDG Game platform, but my account has suddenly been blocked and I can no longer log in. When I try to access my account, the application shows an “Error: 116 User has been locked” message on the login screen and does not let me proceed. At the time my account was blocked, I had a balance of approximately 11k in my BDG Game account. There was no prior warning or clear explanation given to me about why my account was locked, and I have been left unable to use my balance or access my profile. I request that my BDG Game account be immediately unblocked and that my full 11k balance be restored and made available for my use. I also request that this issue be handled urgently and that my account be unlocked as soon as possible, because I am very worried and do not know how long I will have to wait. I also ask for a clear written explanation of the reason for blocking my account.