I've had enough of Beko's terrible product quality. For 16 years, I used a Bosch washing machine in my home without any problems or corrosion. However, a Beko washing machine that I purchased five years ago is already rusting from the inside out, and it hasn't worked adequately since the beginning. They even had the audacity to attribute it to "customer error." If a Bosch equipment in the same house did not cause any problems, the users are not to blame. They are avoiding responsibility by blaming the client. To top it off, the machine's lights began flashing sporadically. Despite extending the warranty, customer service could not access this information. Nevertheless, they said there was "additional coverage." When I asked for a solution, they sent a technician. However, upon arriving, the service representative stated, "You're no longer covered by the extended warranty, so we can't help you." It's like mocking them. Instead of dealing with the consumer in a respectful manner and finding a solution, they treat us like fools. When I remarked, "The customer is king, and you exist because of us," they said, "You don't pay our salaries." The Konak service in Izmir initially charged ₺10,000 for repairs, but after objections, they decreased the price to ₺3,000. They've transformed Beko into a money-grabbing machine. It's extremely disappointing to see a Turkish brand like Beko descend to this level. The Turkish people created you by purchasing your stuff. I picked Beko over Bosch to promote our Turkish brand, but I now regret my decision. After years of working in various positions at worldwide firms, client satisfaction and retention were always our top concerns. Beko's lack of quality is not appropriate for a Turkish corporation. If they do not propose a solution and continue to chase money, I will address this subject in my national and international articles. I alerted my contacts in consumer rights, and I discovered that there were numerous complaints against Beko. It's a shame that a Turkish corporation has reached this situation. Take a cue from foreign companies' customer service and quickly handle my issue. We are suffering because of you. Please replace the machine and remove it from my home quickly.
Dear Customer, First of all, we thank you for your interest in our company. We have received your complaint. We will contact you as soon as possible. As the Beko family, we wish you days full of health and happiness. We are here for you 24/7, for your happiness. Beko Customer Communication Center
Here is the translated text from Turkish to English: You sent your service, they came again, looked, took lots and lots of photos (as you can see from the photos, these malfunctions are not user errors, the proof is in the photos, the 5-year-old machine is falling apart, the mainboard is gone, it’s not working, look at the state of your production quality, look at the state Beko has fallen into, shame on you, we trusted you and bought a product to support Turkish goods) Your service in Izmir Konak arrogantly said you pay the money, we will fix it and left the house, a 16-year-old Bosch brand came out of the same house, it didn’t have a gram of rust, it worked for years without a single malfunction, without a peep, if you don’t immediately take your defective product out of my house and send a new one, I will sue you and with the support of the Turkish people, I will write about the poor quality Beko has fallen into, which has come to places with the support of the Turkish people and is treating customers arrogantly, ignoring the people, trying to extort money, producing defective goods and scamming us in every field in national and international media. Consumer Rights are full of complaints from you, I will also publish these one by one in my newspaper column, you cannot ignore and scam these people, you cannot sell defective products, stand behind your product and immediately carry out the necessary replacement processes, it has been 3 weeks, laundry is not being washed in my house, I have a child and we do not have to wait for your convenience, solve our problem immediately, otherwise, I will take the issue to my national and international publications and to court!
Look at the state of your production quality. Shame on you. You trusted and bought a product, supporting Turkish goods. Your Izmir Konak service talks a good game and charges money, but they can't fix the problem. The machine is only 5 years old and falling apart. The mainboard flickers on its own. The start button doesn't work. You took plenty of photos. For sixteen years, I've relied on Bosch appliances. They've never broken down, never rusted, and have served me well. There is no way you can ignore or mislead this public; you must stand behind your product and make the required exchange procedures; otherwise, I will sue you and use our national and international media outlets, which have supported Turkish components and united the Turkish people, to publish this in newspaper columns. It has been three weeks, doing laundry at home is impossible, I am a parent, and I will turn to national and international media as well as the legal system if our issue is not fixed before then.
In 2017, I bought a Beko BK 9101 EYS washing machine, but it never worked properly. My clothes always smell like fish or algae after I wash them. I've called the service center several times, but the problems remain. Because the machine was constantly causing problems, a technician from Beko's Gürse...
My Beko washing machine disgusts me! The appliance has significant rust. The lower detergent compartment, the gasket seal circumference, and other areas show rusting. I'm confused because detergent usage should cause localized rusting. However, I'm seeing rust formation in four to five spots in the ...
I have been using a Beko washing machine for about 8–10 months, and during this time I have faced nothing but problems: After just 1 month, the main board was replaced, but the issue was not solved. At 3 months, the display board was replaced, yet the problem persisted. By the 5th month, the mach...
I recently bought a brand new Beko washing machine that is only a month old, but it makes a lot of noise when it is in use. I had to call for service three times, and each time they said the machine was okay. I even recorded a video that clearly shows the machine is faulty, but the authorized Beko s...
I bought a Beko washing machine in 2017 that came with a standard 3-year warranty. With the recommendation of Adana Gürselpaşa authorized service, I added four more years to the warranty in September 2020. My washing machine broke down recently, and I was annoyed when I found out that the authorized...
Comments