Beko Light Filtering On The Television Panel, Repairs Not Possible
Light filtering on the Beko television panel. Last month we purchased their latest model, the B65 inch D986S model. The service came, installed it and left. Two days later, I noticed light bleeding from the LEDs around the panel. We immediately opened a service ticket, the service came, checked and started the process to replace the TV. The answer we received 2 days later was very interesting. We will not replace your TV, we will refund your money if you want. I found this kind of approach of the huge Beko company very strange. Why would you sell a product you can't repair? Isn't this product defective? Why aren't consumers informed that there is such a problem when selling?
Dear Customer, First of all, we would like to thank you for your interest in our company. We have received your complaint. We will contact you as soon as possible. For any information, suggestions, opinions, and solution requests regarding our products and services, we kindly ask you to contact us primarily. As the Beko family, we wish you days full of health and happiness. We are here for you 24/7, for your happiness. Beko Customer Communication Center
Thank you for your interest, but I have not yet received a response.
They came, examined, admitted the mistake, but nothing changed. Such a pity...
The change has occurred. Thank you 👏🏽
