Since September 6, 2025, I have been experiencing a major issue with my Barclays investment account opened through the mobile app. As a first-time investor, I transferred a total of ₺206,470 via EFT to the IBAN provided to me. However, when I tried to withdraw my funds, I was told that I needed to deposit more money or they wouldn’t be able to help me. The tone was threatening, pressuring me to send more funds.
I used to log in through a link they provided, but now my passwords have been changed, and I can no longer access my account. When I tried calling the Barclays customer service number I found online, the call was redirected to an international line, and I received a message saying “Mailbox full”—I couldn’t reach anyone. No official agreement or contract was ever provided; they only mentioned that 20% of my profit would belong to them. I even shared my personal ID information, and all communication took place via live voice calls on Microsoft Teams.
During this process, I was repeatedly asked to make additional deposits and pressured to send more money. Once I realized something was wrong, I immediately reported the incident to the police, gave my statement, and submitted all transaction receipts along with copies of my chat history.
I was defrauded by individuals impersonating Barclays, and I demand a full refund of my funds as well as a formal investigation into these fraudulent activities.
Since 06.09.2025, I have been victimized under the name of Barclays Bank investment exchange. The people I contacted for investment purposes first asked me to deposit a certain amount of money. I transferred 206 billion TL via EFT to the IBAN of a person named Hasan Ali Aşçı, registered with Türkiye İş Bankası. However, I was then continuously faced with additional requests for money. When I stopped sending money and stated that I wanted to leave, I was told repeatedly that I needed to deposit more money and that only then would my money be refunded to my account.
The first person who called me was Savaş İnce (0533 878 59 14). Afterwards, I was directed to different advisors via the Teams application, and all meetings were conducted via voice call on this application. I did not sign any contract or document; they only had me open an account through Teams.
On 28.10.2025, another person named Arda Işık (0542 857 70 26) contacted me and said he would help me get my money back. However, this person also asked me to perform the same transaction and deposit more money.
I tried to contact Barclays customer service, but I could not reach the numbers I found online and could not get in touch with anyone. I also saw on complaint pages that other people were victimized in a similar way.
I have also filed complaints about these individuals with the police station and other relevant authorities.
Such incidents have seriously shaken my trust in companies.
I request the refund of the money I deposited, the resolution of my grievance, the identification and prosecution of these individuals, and a detailed investigation of the matter so that no one else becomes a victim.
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