Axa Insurance Denies My Surgery
Axa Insurance has been refusing to approve my surgery for the past week, citing non-existent reports from 10 years ago in my e-nabiz (personal health record). When I call their customer service, all they say is that that department will contact me, but I never hear anything else. It's extremely frustrating because no one from the relevant department ever contacts me. To compound matters, they have now requested a report from 2015, which is nowhere to be found. Even after submitting a screenshot from e-devlet (the government portal) demonstrating the absence of such a report, there has been no resolution. Axa's delays are preventing me from receiving the necessary surgery, leaving me distressed and helpless. I urgently request that Axa Insurance address this issue as soon as possible, taking into account my pressing medical needs, and provide a concrete solution.
The complaint reflected through your website by Mr. A. has been taken into consideration by our Company. Further information on the matter will be provided. Best regards, AXA SİGORTA A.Ş. Customer Complaint Management
To evaluate the application submitted to your website, detailed information is required. A request for information has been sent in writing to the email address provided on the website. We would like to inform you that an evaluation will be conducted promptly upon receipt of the requested information. Respectfully, AXA SİGORTA A.Ş. Customer Complaint Management
