Axa Insurance has been refusing to approve my surgery for the past week, citing non-existent reports from 10 years ago in my e-nabiz (personal health record). When I call their customer service, all they say is that that department will contact me, but I never hear anything else. It's extremely frustrating because no one from the relevant department ever contacts me. To compound matters, they have now requested a report from 2015, which is nowhere to be found. Even after submitting a screenshot from e-devlet (the government portal) demonstrating the absence of such a report, there has been no resolution. Axa's delays are preventing me from receiving the necessary surgery, leaving me distressed and helpless. I urgently request that Axa Insurance address this issue as soon as possible, taking into account my pressing medical needs, and provide a concrete solution.
Since September 2018, I have purchased supplementary health insurance from Doğa Insurance for 2 years, Ethica Insurance for another 2 years, and finally AXA for 2 years. Over the past 2 years, my treatments have been carried out through this service. In 2019, it was determined that I needed to under...
For years, I've had private health insurance through Axa Insurance, hoping that it would help my family's health problems. The company, however, only covers minor illnesses such as colds and dental cleanings. I recently discovered I have a nasal deviation, and after seeking medical advice due to bre...
I have been paying for Axa Supplementary Health Insurance for 3 years, but when I finally needed it for a serious, life-threatening condition, they rejected my claim. My doctor confirmed that one side of my nose is 90% blocked, causing shortness of breath and constant fatigue, which could lead to he...
My complementary AXA insurance with policy number 7644295 was issued on 10.06.2025, and on 21.06.2025 I unexpectedly suffered a heart attack and was taken to the hospital, where I wanted to undergo the treatment planned by my doctor. However, at that time I was informed that due to the three-month w...
About two weeks ago, we applied under our Axa Insurance health policy (policy no: 590365) for my mother’s gynecological surgery scheduled to take place at Istanbul Ataşehir Medicana Hospital. Throughout the application process, we never received a clear or timely response. At every stage, we had to ...
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