Asos canceled my order without any explanation, what should I do?

If Asos cancelled your order for no reason, you can do the following:

Check your email and account alerts. Asos usually sends a cancellation email with a short reason, like a problem with payment or a lack of stock. In case you get any emails from Asos, check your order history or log in to your account.

Get in touch with customer service**If there's no answer or it's not clear why, you can contact Asos through their live chat or social media. Give them your order number and ask them why your order was cancelled. Orders are sometimes cancelled because of low stock or problems with handling payments, but they should be able to explain why.

Check your way of payment: Check to see if the payment went through and if the money was returned. If the money hasn't been returned, call customer service right away and ask for a refund.

Take the problem to Asos's attention. We encourage you to offer your opinions or submit your complaints free of charge on Xolvie.