I placed a large order with Asos, but one of the items arrived damaged. How should I escalate this issue?

If you got a broken item in your Asos order, here's how to properly handle the situation:

Take clear pictures of the broken item from different points to show proof of the damage. That way, when you call customer service, they won't ask for proof of the damage.

Go to https://www.asos.com/help/ and use the "live chat" feature to let them know about the problem. Give your order number, pictures of the damage, and a full explanation of what's wrong.

When you call customer service, tell them whether you want a new item to replace the broken one or a full refund. Asos normally gets back to you quickly, and you can choose to get a refund or a new item sent to you.

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