Asos charged me twice for the same order, how can I get a refund for the duplicate charge?

If Asos has charged you twice for the same order, the best way to resolve this is to contact their customer service through their "live chat" option on the Asos website or app. Make sure to have your order number and payment details on hand when you reach out, as this will help them locate the issue quickly. Typically, Asos processes refunds within 14 days after an investigation, but it may take a bit longer depending on your payment method and bank processing times.

In the meantime, check your account to confirm if the charge has already been refunded. Sometimes banks take a few days to update transaction details, so it’s possible the duplicate charge may already be in the process of being reversed.

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