Asos sent me the wrong size for two items, how can I easily exchange them?

If Asos sent you the wrong size for two items and you’re looking to exchange them, unfortunately, Asos doesn’t offer direct exchanges. Instead, you’ll need to return the items and place a new order.

Here’s how you can resolve the issue:

1. Initiate a return: Go to your Asos account, navigate to "My Orders," and select "Create Return" for the relevant order. Choose the reason "Incorrect Size" or "Incorrect Item" when completing the form. Asos provides you with a returns label or QR code to send the items back. They usually process refunds within 14 days of receiving the returned goods.

2. Reorder the correct size: Once you’ve initiated the return, you can go ahead and reorder the correct sizes from the Asos website. The refund from your return will be processed separately, and this allows you to get the correct items as soon as possible.

This two-step process is standard for Asos, so make sure to act quickly if you're looking to get the correct size before items sell out.

If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.