Arçelik LG Therma Green Heat Pump Had Repeated Leaks and Needs Replacement

According to information I received from two sources, 3 more consumers have been affected by the same problem. All that has happened indicates that this LG brand product is defective, even though it is not Arçelik's fault. Unfortunately, since Arçelik is the importer, it falls upon Arçelik to address these grievances. In my previous request, I asked for my faulty device to be replaced with the same model or an equivalent device. However, upon reflection, since it is inevitable that the same model device would have the same defect, I am requesting that my faulty device be replaced with a device manufactured by Arçelik. I would also like to express that prolonging the process benefits neither me nor Arçelik. It is fitting for Arçelik to resolve my grievance caused by the defective product and address its own grievance with LG.

From what I have experienced so far, I understand that Arçelik's brand value is less than 98 thousand liras. Arçelik is a company not even worth 98 thousand liras.

Their latest offer was to sell a domestically produced heat pump for 98 thousand liras instead of replacing their defective goods for free. I forgot to mention this in my previous responses.

As of this date, 2,564 people have observed this complaint. I would like to ask Arçelik. I wonder how many of these 2,564 people decided not to buy an Arçelik heat pump, air conditioner, television, etc. Was the value of the lost customers and reputation less than 98 thousand lira, or more? You have demonstrated a very good example of how a manager can harm the company they work for.

As of 23:02 on 22.03.2025, 55 more people have viewed and read this complaint. Dear consumers, Yes, Arçelik is a company with a wide service network, but it is narrow-minded. It does not support its products and consumers. I invite you to boycott this company and its products. As far as I understand, planned obsolescence (that's how I termed it) has been applied, causing some parts to fail after a certain period. In devices whose two-year warranty has expired, some parts are set to malfunction. From the 60-year-old Arçelik refrigerator left by my late mother and father, which never broke down, to the heat pump that broke down in less than two years... It's a shame.