I placed an order on Amazon and completed the required identity verification on my Amazon account without any issues. However, since the shipment is being handled by Aramex, I received an additional email stating I needed to verify my ID again through their system. The email included a link to complete the verification — but the link doesn't work at all. It leads nowhere.
Trying to fix the issue, I created an account on Aramex to see if I could verify my ID that way, but there is no option anywhere on the platform to complete the process. When I check my shipment tracking, it says “Waiting for identity verification,” but when I click the link, nothing happens.
How can something as basic as identity verification be made this difficult? There’s no guidance, no contact support from Aramex, and my shipment has been stuck for days. I have no way to move forward. I’m beyond frustrated at this point.
Amazon and Aramex need to provide a functional, clear verification process and fix this broken link immediately. I demand a prompt solution so I can finally receive the item I paid for.
I’m facing the exact same problem described in the complaint above. I placed an order through Amazon and completed the identity verification process required on my Amazon account. However, since the shipment is being handled by Aramex, I received an email saying I need to verify my identity through ...
I placed an order through Amazon, which was shipped from the U.S. using Aramex. Although all my account details, including my ID information, were correctly entered on Amazon, I keep receiving an “Invalid ID number” error. Aramex sent me an email requesting ID verification, which I completed and sub...
I ordered a product from Amazon and a few days later received an email titled “Verification Process for Your Shipment.” The email said I needed to verify my identity by entering my Turkish ID number. However, the link they provided doesn’t work at all — it’s a broken demo link that redirects to an A...
I had a very bad user experience with Aramex and continue to have it. I placed an order with Urban Outfitters two weeks ago, and they said they would ship the cargo via Aramex. Aramex sent me a form link where I could enter my ID information. I was certain that my identification information was corr...
When I tried to track my shipment through Aramex after ordering something from Amazon US, I was surprised to see an error message that said, "Invalid/Missing Customer ID, the customer must enter the correct Customer ID for KYC verification." The last update was the same error message, and the packag...
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