I placed an order through Amazon, which was shipped from the U.S. using Aramex. Although all my account details, including my ID information, were correctly entered on Amazon, I keep receiving an “Invalid ID number” error. Aramex sent me an email requesting ID verification, which I completed and submitted twice — yet the system still shows “Waiting for ID verification” with no progress.
It’s been days, and I have no idea whether my shipment is even moving. I created an Aramex account hoping to track the package there, but nothing shows up under my shipments. There’s zero transparency, no real-time updates, and no functional customer service to help resolve the issue.
Why is a simple verification process made so complicated and opaque? I’ve done my part repeatedly and still can’t get confirmation. I expect Amazon and Aramex to coordinate better and resolve this issue urgently. I’m left in the dark, waiting without answers — and that’s unacceptable for any logistics or e-commerce service.
I placed an order on Amazon and completed the required identity verification on my Amazon account without any issues. However, since the shipment is being handled by Aramex, I received an additional email stating I needed to verify my ID again through their system. The email included a link to compl...
I’m facing the exact same problem described in the complaint above. I placed an order through Amazon and completed the identity verification process required on my Amazon account. However, since the shipment is being handled by Aramex, I received an email saying I need to verify my identity through ...
I ordered a product from Amazon and a few days later received an email titled “Verification Process for Your Shipment.” The email said I needed to verify my identity by entering my Turkish ID number. However, the link they provided doesn’t work at all — it’s a broken demo link that redirects to an A...
When I tried to track my shipment through Aramex after ordering something from Amazon US, I was surprised to see an error message that said, "Invalid/Missing Customer ID, the customer must enter the correct Customer ID for KYC verification." The last update was the same error message, and the packag...
I had a very bad user experience with Aramex and continue to have it. I placed an order with Urban Outfitters two weeks ago, and they said they would ship the cargo via Aramex. Aramex sent me a form link where I could enter my ID information. I was certain that my identification information was corr...
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