My iPhone 8 Plus, a device that has been with me for 4.5 years, was working perfectly until a recent update in the second week of May. Enthusiastically, I agreed to the update, expecting it to enhance my phone's performance. But after just a few days, I ran into an unusual problem. When I attempted to unlock my phone using my regular password, it refused to open. I tried multiple times, worried that I had forgotten my password, but it turns out that wasn't the issue. I've been using the same password for a whole year without any problems.
I was completely taken aback when I got a call and realized that all of my contacts had disappeared from the phone's memory. Although the caller's number was visible, their contact information was not available. Worried, I reached out to iPhone customer service on May 9, 2024. The representative told me that there had been more than 30 similar complaints that day alone, suggesting a widespread problem with the recent update.
The customer service representative mentioned that I might be facing a similar issue and recommended that I send in my phone for inspection. Nevertheless, they cautioned that if the problem was found to be my fault, I would have to cover the expenses for the repairs. With some hesitation, I decided to send my phone for examination and cover the costs myself.
Unfortunately, I received a call from iPhone informing me that the issue was my responsibility. According to them, I had apparently entered the incorrect password, and coincidentally, my device had also been infected by a virus. I was told that the repair would exceed ₺5000. I was quite skeptical when my reliable phone, which had been working flawlessly with the same password, suddenly started acting up because of an incorrect password entry and a virus, especially right after the recent update.
After declining the repair, I was suddenly hit with a service fee of over ₺1000. Surprisingly, the initial representative conveniently forgot to mention this detail when they encouraged me to send in my phone free of charge.
Feeling frustrated with iPhone's handling of the situation, I requested an inspection report and decided to take the matter to the authorities. It's quite disheartening to see how customers are treated by a well-known brand like iPhone. I can't help but ponder what happened to those who encountered similar problems following the most recent update.
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