On December 23, 2024, around noon, I contacted Apple customer service to request assistance with changing my iCloud account. The representative who answered logged me out of my account without informing me that the photos, notes, and documents on my old account would remain there and be deleted from my device. After creating a new iCloud account, I realized my data was missing and called customer service again. Since I could no longer access my old account, they made me wait a day to reset the password. After completing the process with my phone number, I was told I would need to wait another three days. Despite having important information on my old account, they couldn’t confirm whether the data had been saved or not. Due to the lack of proper guidance from the representative, I’ve been dealing with this issue for two days now. Additionally, my subscriptions are linked to the old account, and I’m unable to update the payments. This has caused significant inconvenience. I filed a complaint a day ago and still haven’t received a response. This experience is not what I expected from a brand like Apple. I urgently request that my issue be resolved.
About 2 months ago, I noticed that the photo albums I had created in my gallery were missing their contents. However, the photos in the "Recents" album were still there; only the albums I had manually created were gone. On the same day, I realized that all the photos I had taken between March 4, 202...
I purchased Apple AirPods in July 2024, and within a few months, I began experiencing issues. In October 2024, I contacted Apple Support, and they created a case ID and sent me details about the nearest service center via email. Unfortunately, due to personal family issues, I couldn’t address the pr...
On September 17, 2024, I requested a refund for an App Store purchase, and it shows that the refund was processed. However, the money hasn’t been credited to my account. Since September 18, I’ve called customer service five times, but I can’t seem to get through. It feels like I’ve been blocked from...
I couldn't log in to my account because I recently changed my phone number, tried a bunch of times to get my account back, even put in the code they sent to my email and confirmed my card info, but it's been a whole day and I still haven't heard anything. this delay makes no sense at all. I gave th...
On June 28, 2025, at 10:30 PM, I immediately canceled my credit card due to an unauthorized transaction and called Apple Support at the same time. However, since they were closed at that hour, I couldn’t get any assistance. On June 29, 2025, at 8:00 AM, I contacted Apple customer service and request...
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