About 2 months ago, I noticed that the photo albums I had created in my gallery were missing their contents. However, the photos in the "Recents" album were still there; only the albums I had manually created were gone. On the same day, I realized that all the photos I had taken between March 4, 2024, and July 13, 2024, had disappeared completely. Strangely, while the photos from this period were gone, photos I had taken on August 9, 2021, somehow appeared in that same timeframe. My gallery now looks like this: March 4, 2024 - August 9, 2021 - July 13, 2024. This pattern is completely abnormal. I am absolutely certain that I did not delete these photos myself, nor would I ever intentionally do so. During that period, both a close friend and my grandfather passed away, and I would never risk losing the last photos I had with them. If these photos had been deleted normally, they should have appeared in the "Recently Deleted" folder, but they never showed up there. Additionally, before this issue occurred, I had around 20-25 GB of free space on my phone. After my photos disappeared, I suddenly had 143 GB of free space. This indicates that other data may also be missing, as 3 months’ worth of photos would not take up that much space. I immediately contacted Apple Support to report this issue, explaining that it was not caused by me and was clearly a system error. The first support representative I spoke to followed the standard procedure and pressed the “Recover” button, but my data did not return. I contacted support 2-3 more times after that, but each time, they simply instructed me to check the “Recently Deleted” folder or pressed the "recovery" button again, without offering any further assistance. My photos were synced with iCloud, and I am certain of this. The data loss occurred through iCloud. One support representative mentioned that if there was insufficient storage on iCloud, Apple could delete their users data. What kind of company deletes users’ data without their consent? I have been paying monthly for iCloud storage, trusting that my data would be safe, ONLY to have my most valuable data lost?? Apple Support has been irresponsible and far from solution-oriented. After trying one button and seeing it didn’t work, they simply said, “We’ve escalated this to a higher team; they will get back to you,” yet I have never received any follow-up. I expect a much more professional approach and a resolution to this issue.
On December 23, 2024, around noon, I contacted Apple customer service to request assistance with changing my iCloud account. The representative who answered logged me out of my account without informing me that the photos, notes, and documents on my old account would remain there and be deleted from...
Hello, since updating to iOS 18, my photos have disappeared without me deleting them, and they’re not even showing up in the "Recently Deleted" folder—they’ve completely vanished. I’m certain I didn’t delete them, and even if I had, they should still be in "Recently Deleted." Has anyone else experie...
Hello, since updating to iOS 18, my photos have disappeared without me deleting them. My hidden items are gone, and they’re not showing up in the "Recently Deleted" folder either—they’ve completely vanished. I’m certain I didn’t delete them, and even if I had, they should be in "Recently Deleted." H...
My iPhone 8 Plus, a device that has been with me for 4.5 years, was working perfectly until a recent update in the second week of May. Enthusiastically, I agreed to the update, expecting it to enhance my phone's performance. But after just a few days, I ran into an unusual problem. When I attempted ...
Ever since January 11, 2024, my iPhone 8 has been trapped in an unending backup loop, and attempting to contact Apple has proven to be a fruitless endeavor. Even after making numerous attempts to reach out, the phones remain unanswered and there is a lack of accountability or support being provided....
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