A dead pixel appeared on the 10th-generation Apple tablet I purchased through D&R, and I want a refund or replacement. As soon as I opened it, I registered a case with Apple, but they told me, "D&R can handle the exchange; we can't." When I call D&R, they say, "We can't do anything; contact Apple." What is the customer supposed to do, hurt themselves just to find someone to take responsibility? I told them there’s no Apple store in my city, and they sent me the number for a third-party service. When I call the service, they mock me, saying, "This is a private service." What exactly are you trying to do? Tomorrow, I will personally file complaints with the Consumer Arbitration Board against both Apple and D&R.
I had to take my Apple iPad 8th Generation to customer service recently because of a noticeable dent in the camera area. Fortunately, they were able to replace it under warranty for me. When I received the new device, however, I was surprised to discover that it, too, had a dent in the same area as ...
Apple iPad mini 6, 64 GB, serial number JX94Y3V4CR, Apple ID: gec******[email protected]. As the owner of the device, I started having problems with circular pixels on it about 10 days ago. The device is still under warranty. I took my device to Ankara Gordion Troy, an authorized service center, to be che...
I purchased an iPad Air from the Apple Store, and the Apple Pencil that came with it had a defective tip right out of the box. The tip appeared damaged due to pressure before I even had a chance to use it. Immediately after receiving the product, I contacted Apple customer service. However, instead...
I purchased a MacBook Air from MediaMarkt on September 14, 2025. The product had screen stains, and the store sent it to KVK for DOA (dead-on-arrival) assessment. We requested a refund or replacement and wrote this clearly on the related service document. After 20 days, the product was returned with...
Date: 06/12/2023 Repair No: R5834**150 Apple Support Case No: 102019328171. I am appalled by the treatment I received at Apple Akasya Technical Service. I took my phone there to fix two dead pixels on the screen. Upon delivery, the service receipt noted "scratches due to usage" in the external appea...
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