Dear Apple Support, An in-app purchase of approximately ₺1,000 was made in a game I downloaded from the Apple Store for my child. However, I discovered that the exact same products within the same game are offered on the Android platform at nearly one-fourth of the price. This is not just a price difference, but a clear case of deceptive and unfair pricing, bordering on price gouging. Apple’s pricing policy or commission structure cannot reasonably explain such a vast discrepancy. Therefore, I formally request a full refund for this purchase. This is not merely a financial matter—it is an ethical issue and a potential violation of consumer rights. I kindly ask for a callback regarding this issue. Should Apple fail to take appropriate action, I will proceed to file formal complaints with the following institutions in Turkey: • Ministry of Trade • Presidential Communication Center • Consumer Arbitration Committee. I kindly request this issue be resolved promptly.
My child made an unauthorized purchase without my permission, and I immediately requested a refund. However, my request for a ₺3,999.99 refund for 2000 Gems in Brawl Stars was denied, citing the refund policy. This is completely unfair. I did not authorize this transaction, and as a parent, I shoul...
Apple disregards Turkish consumer protection laws and enables applications to make unfair profits at our expense. Instead of safeguarding consumers, Apple takes money from us for transactions made by mistake and makes decisions that violate our legal rights. In Turkey, consumer rights guarantee an u...
Dear Sir/Madam, I am submitting this petition to file a complaint and request the restoration of my rights regarding an issue involving an unauthorized purchase made under the services provided by Apple/PUBG Mobile. On February 9, 2025, a minor family member made a transaction totaling ₺3939 without...
I downloaded an app from the Apple Store intending to try its free version. However, on the same day I installed the app, ₺1500 was charged to my card without my consent or knowledge. This was for one of the app’s highest subscription plans, despite the free trial period not even being over. My card...
My child recently made an in-app purchase on my device without my knowledge, resulting in a 234 TL charge to my account. I had no idea this had happened until I saw the charge on my bank statement. Despite numerous attempts to contact the appropriate channels for assistance, I have received no assis...
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