Apple disregards Turkish consumer protection laws and enables applications to make unfair profits at our expense. Instead of safeguarding consumers, Apple takes money from us for transactions made by mistake and makes decisions that violate our legal rights. In Turkey, consumer rights guarantee an unconditional refund within 14 days, yet Apple ignores these laws, prioritizing the profits of applications that seize people’s money without permission. When asked for a refund, they simply respond with “non-refundable” without explaining which law or contract justifies this, despite multiple written requests.
Even when an app was canceled within three days, they refused to issue a refund, and it took us an entire year to get our money back. Their attitude is dismissive, as if saying “get well soon” is enough to resolve the issue. Furthermore, they showed no concern when I informed them that they had deducted money from a child who relies on social services for support, taking away a child's food money and their rights. Apple seems indifferent to laws, children’s rights agreements, and basic human rights, establishing a system in Turkey that enables unfair profits. They charge consumers for unused applications and continue to profit unethically. I am filing a complaint against Apple for facilitating unfair financial practices in Turkey.
It has come to my attention that an unauthorized withdrawal in the amount of 1,150 Turkish Lira has been deducted from my Ziraat Bank card through the use of Apple billing. Beginning on August 7, 2023, consistent withdrawals of insignificant sums have been going on up to the present day. Apple's ine...
I recently had a distressing experience with Apple Store. My young nephew made in-app purchases unknowingly, and despite the fact that my card had no limit, he managed to authorize not one, but two transactions! Days later, I encountered problems while attempting to download an app, only to discover...
My disabled children have made multiple unauthorized purchases on the TikTok application, which has caused me significant difficulty. I was unaware of these charges until I discovered a four thousand Turkish Lira charge on my Apple Store account. I immediately informed the support team that my child...
Dear Apple Support, I am writing to report a serious issue regarding unauthorized charges made using my credit card. On July 22, 2025, a total amount of ₺19,425 as charged to my card through Apple services. However, I have confirmed that these transactions were not made from my Apple account. I have...
I recently noticed that ₺81 was withdrawn from my account under "Apple.com/bill" without my consent. This is especially frustrating since I don’t even use any Apple services. I have no knowledge of this transaction and certainly did not authorize it. I immediately canceled my card to prevent furthe...
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