Dear Sir/Madam, I am submitting this petition to file a complaint and request the restoration of my rights regarding an issue involving an unauthorized purchase made under the services provided by Apple/PUBG Mobile. On February 9, 2025, a minor family member made a transaction totaling ₺3939 without my knowledge or consent, carried out through [Apple ku***@icloud.com / PUBG Mobile UID: 5206792****]. Since the purchase was made by a minor, it is legally invalid. Despite notifying both [Apple/PUBG Mobile] several times, no refund process has been initiated, which is contrary to both Consumer Rights and legal regulations. Therefore, I request the immediate cancellation of the unauthorized transaction, the refund of the amounts [₺1549.99, ₺1549.99, ₺30.99, ₺30.99, ₺779.00] to my account, measures to prevent similar incidents in the future, and compensation for the inconvenience caused. I expect a prompt and amicable resolution to this matter. However, if my rights are not restored, I will have no choice but to escalate the issue to the Consumer Arbitration Board, BDDK (Banking Regulation and Supervision Agency), and other relevant legal authorities. I respectfully submit this petition for your attention. Date: [February 8, 2025] Full Name: [Berk T*** D***] Contact Information: [ku****@icloud.com]
Dear Official, my name is İbrahim L***, and I am registered with my Apple account using the email address ibrahim****@gmail. On 28.02.2025 at 04:00, a payment of ₺599.99 was withdrawn from my Apple account via card number 534653102667**** without my permission. I would like to formally address this ...
Dear Apple Support Team, I am writing to request a refund for an unauthorized in-app purchase made through the Duolingo app on my iPhone 11. • Date of transaction: October 5, 2025 • Amount: ₺2,399 • Order number: MXKYYJB2HX This purchase was made without my knowledge or consent. As soon as I noticed...
Dear Apple Support, I am writing to report a serious issue regarding unauthorized charges made using my credit card. On July 22, 2025, a total amount of ₺19,425 as charged to my card through Apple services. However, I have confirmed that these transactions were not made from my Apple account. I have...
I am reaching out regarding my refund request for the suspicious withdrawal of ₺2,999.99 from my account. The amount, listed as "APPLE.COM/BILL" in my transaction details, was withdrawn on January 6, 2025. While Apple refunded my friend for an application fee mistakenly charged after a trial period...
On July 15, 2025, five consecutive charges of ₺600 each, totaling ₺3,000, were withdrawn through Apple.com/bill. These transactions were made without my permission or knowledge, and no password was even requested. Despite not being subscribed to any app or service, these charges were collected. I am...
Comments