On September 27, 2025, and September 30, 2025, I placed two separate orders through the Apple Online Store for a 70W USB adapter. My order numbers are w1340542444 and w1574757185. Both orders were canceled without any notification, and I only discovered this when I checked my account. When I contacted customer service, they claimed the cancellations were due to “card issues”, but my credit card is fully functional and has no problems.
After the cancellations, the payments remained in authorization status (pending), and to this day, the refunds have not been credited to my account. When I reached out to customer service, they responded with “the bank hasn’t refunded it” and offered no further assistance or solution.
I request that my refunds be processed immediately and that this issue be resolved without further delay.
On September 24, 2025, I placed an online order for an iPad Air through the Apple Store. On the same day, I canceled the order through the same platform. The amount of ₺33,000 was charged to my card and remained in authorization status (pending transaction). Although the order appears as canceled on...
On January 2, 2025, I purchased a charger head from Apple, and it was marked as delivered on January 6, 2025. However, the package never arrived at my address, even though I was present at the time of delivery. To make matters worse, the system shows that I was the person who received the package, w...
On June 28, 2025, at 10:30 PM, I immediately canceled my credit card due to an unauthorized transaction and called Apple Support at the same time. However, since they were closed at that hour, I couldn’t get any assistance. On June 29, 2025, at 8:00 AM, I contacted Apple customer service and request...
On July 27, 2025, I made a purchase from the Apple Store online and selected the three-installment option, but the payment was charged in a single transaction. I called customer service, but they were no help. I still don’t understand why my order wasn’t processed in installments despite choosing th...
On August 25, 2025, I returned three products—MacBook Air, Magic Mouse, and AirPods—purchased through the Apple Online Store. The total payment of ₺59,098.02 was made by credit card. Although my return process has been completed, I still have not received my refund. My order number is W1514949104. ...
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