On October 18, 2024, I purchased the Apple USB-C USB Adapter from Amazon.com’s e-commerce site. I had been tracking the product for about a month, and with only one unit left in stock at a lower price than other marketplaces, I placed my order. The item arrived promptly the next day. However, upon opening the package, I noticed visible deformations and stains on the product’s box (Apple packaging), even though the outer shipping box was sealed and undamaged. When I opened the product box, it was empty. A friend witnessed this issue as we opened the box together. I immediately reached out to Amazon’s customer support and explained that not only was the product missing, but the condition of the box suggested it may have been previously returned. The representative assured me that Amazon does not sell second-hand products, but stated they would check camera footage and verify the package weight. After receiving no response for 2-3 months, I contacted Amazon again on October 21 and provided photos as requested. Despite assurances of a quick response, I heard nothing. I followed up again on October 28, and the representative promised to mark the issue as urgent. It has now been nearly three weeks since my initial complaint, and I have yet to receive a refund or satisfactory response. Given that I cannot replace the product at the original price I paid, I am requesting a refund of ₺819.00, deposited within 24 hours, and that Amazon compensate me for this inconvenience with a gift certificate or coupon. If this matter is not resolved promptly, I will be taking legal action.
I returned a product purchased from Amazon.com, but despite weeks passing, the refund has not been credited to my account. On October 24, 2024, I received an email confirming that the refund had been issued, yet there has been no sign of the money in my account. I have contacted customer service mu...
On December 18, 2024, I purchased the DJI Mini 4 Pro drone from an Amazon seller on Amazon TR, and it was delivered on December 20, 2024. Upon opening the package, I noticed the absence of camera protection gelatins and a camera gimbal protection pad, and there were fingerprints on nearly all the se...
I canceled the iPhone I ordered on 06.03.2023 before receiving it, and the courier company informed me that the phone had been returned to Amazon. Despite the fact that it has been eight days since the return, the relevant order fee has not been refunded to me, and my money has not been returned. De...
On June 13, 2023, I ordered an electric vacuum from Amazon, and on June 19, 2023, I returned it to them in the box it came in. They started the return process, but after several days of waiting, they informed me that they would not accept the return. It's been a month since I returned the item, but ...
On November 1, 2024, I purchased a Philips iron from Amazon for ₺4399. The product was listed under the Prime Opportunity category, which promised a refund of the price difference if the product's price dropped in November. On November 16, the price dropped to ₺4139, so I contacted customer service ...
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