Microsoft Account Recovery Is Not Working After My Email Was Hacked

I discovered at approximately 2:00 AM on July 25, 2026, that the Hotmail account associated with my Microsoft Outlook mobile app (t*******@hotmail.com**) had been compromised. Since that time, I have been completely unable to access my account, and I have been unable to find a customer support channel or Microsoft representative who can assist me with recovering it.

I followed the available account recovery procedures and successfully reset my password. However, even after changing my password, I still cannot sign in using the new credentials. In addition, notifications are no longer being delivered to the recovery email address linked to my account, preventing me from completing Microsoft's security verification process. I have been attempting to access my account from Muğla, Türkiye, but every attempt has failed.

This email account is linked to many of the services I actively use, including my banking accounts. Because I no longer have access to the account, I cannot read incoming emails or verify important security notifications. I continue to receive alerts indicating that new emails are arriving, but I have no way to access their contents. This has created serious concerns about the security of my personal information and financial accounts.

I respectfully request that Microsoft urgently secure my email account, restore my access as soon as possible, and provide clear, accessible assistance regarding the steps required to recover full control of my account.