I Face Repeating Ear Pad Separation Issue with My Anker Wireless Headphones

I bought a pair of Anker wireless headphones from Hepsiburada, expecting long-term durability from a trusted brand. However, the ear pad stitching started coming apart in April, just a short time after purchase. I sent the product in, and they replaced the pads. But only three months later, the exact same issue happened again—the ear pads split open at the seams once more.

I submitted the product for service again through Hepsiburada, expecting a proper solution this time. According to consumer protection laws, the product should be fully replaced after repeating the same fault. Instead, they replaced only the ear pads again and returned the same device. I contacted Anker customer service via their online support, and their response was unacceptable. They claimed that “since the main device has no technical failure, it doesn’t qualify for a full replacement,” and that “if the pads get torn or separated, we just replace them.”

This is not acceptable. It’s clearly a recurring defect, not user damage. I have already dealt with this issue twice, and I’m not going to go through the same process over and over for a product I paid ₺ for. I demand a full replacement of the headphones—not just another temporary fix. Anker needs to stand by its product quality and resolve this permanently.